CRM Enterprise Solution takes a new turn for small and
medium business to newer heights with software vendors competing in small and
medium business (SMB) space.
CRM Enterprise Solution for small
and medium business
CRM News Alert
Our research team came across a new open source CRM tool called
SPlendidCRM (powered by SugarCRM) this is great open source CRM software
which can run on MS SQL, MySQL on Windows and Linux and worth downloading and
evaluating if it meets your needs. They also have downloadable plug-in for
Outlook to sync with your emails. Check out at www.SplendidCRM.com - A great free tool
for small and medium business.
NetSuite provides a collection of software tools to manage
nearly everything a business does, from accounting and payroll to e-commerce and
publishing. CRM is one of the firm's signature offerings.
Those tools,
which handle sales, marketing, and customer support, can be purchased
separately from, say, accounting tools. But the company's strong suit
is the breadth of its software operations and its ability to
integrate all of those functions into a single system.
NetSuite is
best known for its easy-to-use dashboard interface. Its CRM
features make it easy for marketers to monitor and fine-tune their
search-engine marketing efforts with a tool that tracks keywords
and leads, from click to sale.
NetSuite Small Business is geared
specifically toward companies with 20 or fewer employees.
The software giant's product for sales, support, and
marketing. It's a licensed product that you install on your own
servers rather than access on the Web.
Dynamics CRM
appears as a folder in Outlook, and for many users it will seem
like it's another part of Microsoft Office. That means staffers
will need less training-often the bane of CRM implementation. The
system is especially good at managing contacts and creating account
information.
Microsoft is new to CRM and is still working to catch
up to its rivals. For instance, there is not yet a
sales-commission management tool.
Salesforce.com is the original hosted CRM tool. Over
the years, it has ex: landed from sales force automation to
handle customer service, marketing, analytics, and more.
It's
flexible. The software's latest version lets you customize the way data
appears on your screen. Another new feature lets you slide your mouse over a
contact name and bring up a pop-up screen filled with data such as current
deals in process and service call status. The company also has established the
AppExchange, a directory of more than 400 applications that integrate with
and extend the capabilities of Salesforce. com (as well as other
applications).
Everest Software provides basic CRM integrated
capabilities within their ERP software.
The basic version is built into
the product, they have their advanced CRM capabilities as an Add-on
module.
Interprise Suite CRM is a fully functional FREE CRM
package for small and medium business.
RightNow started out as a Web-based customer service
application, but has added marketing and sales tools, becoming
a full-fledged CRM application. The company's strong focus on
support means it has added interactive voice response and analytics,
and also has developed its own professional services team to
help businesses figure out how best to use its products. A tool that
lets you automate responses to customer inquiries, no matter where they
come from-the Web, e-mail, or telephone. Knowledge management tools
keep your entire staff up to date on what's going on with all of your
customers; in other words, you'll know not to make a sales call to a
client who just spent an hour screaming at a customer service rep.
A Web-based library of more than 100 opensource CRM
products that visitors can sample and download for free. The site is
sponsored by SugarCRM, a leading open-source CRM provider (see
"Something for Nothing," November 2006).
The exchange is a
perfect way for CRM shoppers to get a sense of the range of free,
open-source products available. Among the offerings: reporting tools to
analyze customer data; contact tracking software; and tools to
boost the efficiency of phonebased customer service
operations.
Siebel helped invent CRM software, and is the
largest company in the market today. (Last January, it was acquired by
Oracle, which also owns CRM firms PeopleSoft and J.D.
Edwards.)
Siebel systems have great customer service
tools, including a feature that automatically routes calls to the
support person withthe most appropriate skills, rather than just
the next one in line. Siebel CRM On Demand also has strong
data-reporting capabilities that make it easier to track
sales performance.
What's
Cool about them?
NetSuite's free e-mail support can take up to a week to
respond to questions, so you may need to pay for a support pain,
MS CRM 3.0 has improved quite a lot and is seamlessly integrated
with MS Outlook and has good User Interface.
Salesforce.com remains best at what its name Implies:
managing sales. It's not as good at things like customer support and
marketing.
Everest CRM and Advanced CRM is integrated with its ERP solution
automating your tasks and events and much more..
Interprise Suite CRM has 1 user FREE license of its product,
worth trying it.
RightNow's customer base is now more than 50 percent large
companies, and its software really isn't meant for companies with less
than $50 million in sales. It can be difficult for small firms, with
small IT departments, to manage.
Awesome Opensource CRM download their eval version. Because
it's stocked exclusively with opensource products, the pickings can be
thin in some categories; only one application is available, for
example, in list management. Implementing the software could
require some in-house technical expertise.
On Demand lacks some of the features common in other
applications, such as real-time alerts to let sales and support
staff respond immediately when a prospect has a question.
Pricing
S499 per month, plus S99 per user per month
The Small Business Edition, designed for companies with
fewer than 50 employees, runs $440 to $499 per user and $528 to $599
per server. The Professional edition costs $622 to $880 per user
and $1,244 to $1,761 per server. Both versions include a year of
support and maintenance.
The Team Edition (maximum of five users) starts at $995 a
year. The Unlimited Edition starts at $195 per user per
month.
N/A
1 user = FREE
Starts at $52 per user per month (two-year commitment
required)
N/A
$70 per user per month
Source: INC. Magazine published Exclusive Annual
report edition, we have added Everest and Interprise Suite ERP application since
they are competitors to NetSuite product for detailed CRM comparisons
Our
Comments
N/A
Pretty roboust and integrated into their MS Office and MS
Outlook.
Salesforce the drive behind the SAAS model their custom objects
interface helps to customize other application around it, but lags total
integrated software approach.
Very limited functionality and their extended app costs more
dollars for your budget, but it is integrated solution.
Interprise Suite CRM a separate stand alone for business owners
later could be upgraded to their full blown Std or Advanced ERP edition.
N/A
Free Opensource CRM application, covers the breadth and depth of
an CRM application, needs technical assistance in setting up.
N/A
Note: All features and pricing are subject to change please
refer respective websites to get additional information from their sale
representatives. All materials provided on this site is purely for informational
purpose, contact your business consultant for reviewing software features and
prices.
Note: All Company and Product names mentioned here are trademarks of
the respective owners. We have showcased it here as ERP solutions for SMB
market. InfoSourcing posses necessary skills and knowledge to provide custom
solution for this software's and we are also engaged with few software vendors
as their beta candidates.
for Small and Medium Business.
Our research team came across a new open source CRM tool called
SPlendidCRM (powered by SugarCRM)
